SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in different locations will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-3 day processing time.
||*Estimated Shipping Time
||7-12 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of giftformens (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of giftformens.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very Good material good vedendor
Very good product
Perfect, very good finish, perfect size, I love it, recommended store.
Very beautiful necklace, well made, hopefully was so time and wear. very happy here..
excellent !!! and beautiful..Great quality!
Perfect... this necklace is Beautiful
Beautiful !!! Thanks Gifts for men's !
It came quite quickly, in 2 weeks. wow, this necklace is beautiful... thanks!
The product is as described, very pretty the cross, although I was wrong and I chose the small one by mistake. I already ordered a bigger, recommended store 100%
Shipping very fast. Good salesman.
Very beautiful, the necklace
It looks very pretty now remains to test if you don't lose the color Thank you store
Beautiful and the delivery man ringed at my door finally. Thanks to the delivery man. Comes with a box
A great one honestly, very recommend
Very fast to arrive. All OK.
Excellent, I recommend, I arrive very fast and super good quality
Product like this please four yo ~
Excellent my partner loved it
I have received as the product is fine. Very pretty.
This came in just over a week to New Zealand. I absolutely love this necklace it is just as described. Stunning. I'm so so happy. Thank you so much.
Perfect cute cross and chain excellent quality
Got everything right and not pay any fee. Arrived fast. About the product and great quality. Recommend Seller.
5 star store fast shipping
Excellent product, exceeded my expectations.