SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in different locations will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of giftformens (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of giftformens.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's fine. Delivery about 3 weeks. To the new mail.
Super
I liked the wallet very much I already ordered the second time, satisfied. It came very fast.
The product corresponds to the description. Skin, checked. Neatly sewn, everything is in place. I'm happy with everything, i recommend.
Perfect! Excellent material.
Delivered quickly. Plus put a coupon on 2 dollars and a bracelet. Thank you.
The purse is excellent, but the unpleasant smell is very strong. I hope it disappears.
Super thing. The skin is soft, but dense. Pleasant to the touch. Locks and buttons are all of excellent quality. There was a little smell, but quickly disappeared. Sent quickly. The second time i buy from this store, i recommend.
I liked it!
Very good wallet. The store is handsome. I recommend. It came in two weeks.
It's okay. Received at the post office. Only he is not as soft as some wrote. Cards are all well included.
Toop product good quality
I ordered the goods immediately after the chinese new year, and although the holidays ended, the store did not immediately reply. And the order was sent out also in a few days. Apparently all the same holidays affect the work))). The goods arrived in bat yam exactly a month later. Packed perfectly. Track tracked. The seller is sociable, answers all questions. The product itself is of excellent quality. Well stitched, threads do not stick out, glue is not visible. The wallet is made exactly from genuine leather. Many thanks to the seller for the quality goods, as well as for the gift in each wallet. I take from this seller not the first time. Always quality goods and fast delivery.
With the delivery of the goods came in a month.
all good
High quality soft leather wallet.
thanks
The product came quickly, well packed, excellent quality, very convenient. thanks to the store. i recommend.
Very good quality, it's like in the pictures
Wallet with marriage-leather scratched
All ok!
Excellent quality!
The purse is cool, we really liked .. the delivery is fast, 3 weeks .. the store put a gift to the purse, very nice, thank you ..
Long did not send, but after sending came in a week, the product corresponds to the description, the store recommend
Thin skin. The brand is perhaps elite, and the purse is medium.
Excellent quality and price
Thank you very much! Excellent wallet!)))
I did not like the quality of the skin, n And touch it as a oilcloth
Excellent
Long delivery, more than a month. The skin is not very. Does not shine, as in the photo, rough.
Excellent
I liked the goods, i came quickly.The store put a red bracelet with a hanging as a gift. I bought my son as a gift for 13 years, he liked everything. Genuine leather. The lining material corresponds to the price, slightly harsh synthetics, but it is woven, not quite cheap non-woven fiber. But the quality of tailoring and accessories are very pleased, let's see the quality of threads in operation. For ordinary people, without delights, i recommend to consider as a gift to a teenager or pensioner.
Thank you very nice quickly came
Nice product, very fast shipping
It came quickly, a few rough skin, thought it would be softer ..)
All ok! The purse is excellent, it corresponds to the description. A good gift to his son for the new year. Delivery month, paid on november 27, received on december 27. Track tracked. The store is sociable, responsible. As a gift put a keychain and a coupon for 2 $. Anna swift, thank you very much! I bet ten stars! I definitely recommend both the product and the store.
The product is just like in the photos and the quality is good. The cargo is fast.
Quite normal goods, he came with a certificate of two dollars. It's a shame the number of cards comes in less. How long it is in operation will show only time.
Soft skin. Let's see how it will be in the sock. My husband is happy. Thanks to the store. I put the gifts in my wallet. I got it pretty fast.
Not damaged, good quality. I like very much. Thank you!
Very good
nice
An excellent purse, fits in the pocket of jeans. My husband really liked it, came quickly. Thank you so much.
I'm very satisfied!
Missing chain
nice soft leather many places for money photo etc ...for me perfect
Very cool, i advise everyone
To the altai territory. It came to 23 days. quality is good: the skin is a bit rough, comfortable wallet. As a gift i received a coupon for a discount of $2 and a bracelet. Overall satisfied.
Very satisfied! Quality is excellent!
Not bad quality cut, the skin is thin, let's see how much is enough, in general, good purchase is satisfied, the store advise