SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in different locations will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of giftformens (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of giftformens.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfecto
Super!
If i agreed to my
Excellent everything very well
So God damn fast ship... Good stuff
Powerful cross and chain. Hello 90 years)
All very well thank you very much
Fantastic thing. Until zejdzie gold plating. For such money really worth.
Everything is just gorgeous, the chain in the bag, the pouch in the bag with the gun, this package is still in the bag with the gun (package in the bag) shorter protection at high level, i'm satisfied, the chain has weight, looks very beautiful, let's see what will happen to her in time. And the goods came very quickly
Very good
Superb. Caribbean deadline 1 month
so lovely excitely the way it is here so nice my husband love it thanks store
There is a scratch, but it's from the fact that they clamped.
perfect
Thank you. Got very fast. Quality is so.
Very sturdy piece the design and quality was on point.
Everything came well quickly
item is as described beautiful
nice
Excellent
Beautiful the chain highly recommended is more beautiful than in photo
I was looking for stage accessories and this fit the bill. The chain is super robust, very impressive. You'll love it. Got another large cross to interchange. Great product. Fast shipping.
All as in the description, thank you.
Beautiful Cross… board product and the store
Good one
Loved! Arrived very fast, very good quality material. Excellent
Magnifique
The cross really liked the person who ordered it delighted, came in a branded case.
Very beautiful, please me
Very beautiful
Everything is ok. Looking like really gold
I am very satisfied with my purchase
It came to ukraine in 1 week. I have no complaints about the goods. :)
I arrive ahead of schedule and good product i have no complaints i will still buy around here. Thank you
All super thanks
Beautiful necklace
Really good item love big up
Delivery in 8 days!!! Super!!! The cross is great. Better than in the photo.
Very good's wholesale quick very like not inclued
Continue as this in vs services, materials and deliveries.... And especially address you to me in French ....
A wonderful job !! Very difficult; very stable. My husband wears it with love (even at night) !!! Thank you.
Just beautiful. I recommend store
Everything came as in the picture, no damage, packed soundly in a double pup and still in a cheap truth but a velvet bag... Delivery speed is super. Ordered on january 30, received in tiraspol on february 14 .... In size, the truth expected a little less cross, but nothing, i'll get used to it) everything is super!
Oh wow !!!!! I really love it and I want one more for my son.
Very beautiful excellent product and quality
ok
Klass!
Very beautiful and top chain, fast to arrive 22 days
Thank you!!! Very satisfied and the service of this store and the speed of delivery! And very satisfied with the product itself! I ordered this cross with a chain to my son as a birthday gift. Both me and my son are very happy. The product just looks amazing: and the chain and cross itself are very massive-just for a man and looks chic. Thank you to the store and for the attached velvet black bag for this cross-in it and gave his son for the birthday, in it and will keep when removing the blanket from the neck. Thank you very much to the seller for such a gallant chic product in its assortment! I advise everyone of this attentive and friendly seller and the store itself for its quality service.
Very nice!