SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in different locations will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of giftformens (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of giftformens.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
smaller than i hoped for
Good quality, nice materials. i recommend the store!
The product fully corresponds to the description. Quality is good. The bag is roomy and comfortable. The material is excellent. Delivery in Ufa exactly a month. Seller recommend.
Very nice bag, carefully finished, practical. Fast shipment - recommend
Excellent product, fast delivery, recommend the store. Thank you!!!!
very fine bag , practical.
Just as described and very fast delivery. Very satisfied.
Very good quality, very suitable size. Quick on the shipment.
Perfect!
Very good product. However, the metal closure makes a small noise.
The bag came well packed. Corresponds to the description. Quality is good. You can take it.
Thank you. Fast shipping. Great handbag
Very pretty. It came according to the estimated time.
Very good quality! Ah time
The bag is sewn very well. The lines are even, the threads do not stick out. The fabric is smooth, pleasant to the touch. Accessories quality. With the cable mount for powerbank-a there was no difficulty. In kiev, the parcel arrived in 16 days.
well packaged. I recommend the salesman. Thank you!
very good .
It is a good quality bag.
Bag above all praise. Made qualitatively. Comfortable. Looks great. I recommend to purchase.
Best design and material
very good quality
wow its a perfect product fast shipoin to Albania- Kosovo i recommant its a better than foto
Very fast shipping, material good quality as per description without any defect and the stitches is very neat. Recommended bag
I'd love to give this product 5 stars because the item I received is really the same as what you see in the picture. the size and the bag itself is perfect. It is durable and its easy for me to take around because it is lightweight. Shipping really takes a lot of time. But I do understand because it came from abroad. Also Customer Service is very fast. chat support is awesome. the best! very cooperative. Thank you so much store!
The goods arrived in the lines. Packed well and neatly. Quality is just excellent, all seams are beautiful and smooth, locks are also very high quality, attached cable for powerbanck. Necessarily 5 stars. Great product. Recommend product and store, thank you very much.
good service, excellent condition
I advise
Fast delivery, good and comfortable item, I recommend everyone, thank you.
The product corresponds to the description. the material, sewing, the work of locks is of good quality. Seller- Success and all the benefits.
nice bag
The product is a good quality and the picture is real compare with the real product. Thank you.
It came all right thanks