SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in different locations will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of giftformens (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of giftformens.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
greatttttt niceeee qualityyyyy
Well received, this bag looks solid and is very pretty
It's fine.
Very beautiful, fast delivery very practical thank you
Very even a decent bag, the seams are all neat, there is no smell. Recommend.
Thank you for this bag . Delivery was in two weeks. I can put my mini I pad inside, and has a few pockets. I like the zippers. I highly recomend this store. I'm a happy customer. Thank you.
Very good product
The product combined everything intact, delivery to the Moscow region two weeks the goods are satisfied with the store recommend
product is ok
All is Well thanks pradavtsu
Lovely product, thank you!
I liked the bag. I needed a small bag to carry: a headlamp, a Portman, a phone, keys. Design okay.
Thank you very much
The quality is good, but the latch material is cheap alloy. When walking, it rings.
Всё, как заявлено
The order was delivered to Moscow extremely quickly. The bag, in principle, is normal. If you do not look around and do not pick up, you can wear it. Quality, let's just say, is not outstanding. Corresponds to a low price. I bought it for a vacation, carry all sorts of things.
Bag is same like on the picture. Delivery was quick.Thank you!
Perfeto!
I bought my son's birthday. The son is delighted. Quality as stated in the description of the goods. Recommend.
It has a really good quality. It arrived in 20 days. I'm very satisfied with the product and the shipping!!
Delivery of 12 days to Voronezh, received in the post-dentist "centotorg" all perfectly recommend!
All came in time, quality is very good, packed well
The bag is good, stitched perfectly, my son liked it, the store put a keychain. I came quickly. Thank you seller!
goods match the description. delivery to Kiev - 17 days. Everything's good. I recommend it!!!
Grade recommend
The bag is good.
Normal quality, can take
Quality is excellent)
Satisfied
Very satisfied with the goods.
Delivery is very fast, backpack as in the picture. Of the minuses-quite synthetic, and smells respectively. Another buckle brags constantly. We need to figure something out.
Great purchase. High quality!
All right i'm on the deadline and it's very nice and practical
I got it early. I recommend using
nice colour.. i like it
According to the description, there is even a gift key holder. Thanks to you
Very good product i recommend 100%
Great bag.
It's so nice, the buckles are real metal and heavy. Great quality!
The bag is good, quality, ordered for a gift. The store put a gift on the photo will be seen.
I am satisfied ,Nice and look sturdy fabric. Only I would have expected matching chains and material.
Very cool! Quality odorless!
Excellent products
Excellent product
Good afternoon. Thanks to the store, the goods came on time without delay. Quality in accordance with the stated in the description.
perfect :)
March 11 paid, march 28 received. Bought a child. Chose for a long time, were very satisfied. The quality is amazing, the accessories are quality, the seams are even. The belt is adjustable-from a boy of 9 years old, to a man of 140 kg weight. There is a cord for powerbank. Inside was an air cushion, in order to keep the shape as soft as possible. Plus a gift-keychain. Thank you very much to the store! P.s. The husband now also wants such a backpack. :)
Bag class, blue it dark blue in fact is sewn perfectly locks good
The backpack is very good. I can't find much use to the usb if it has to be in turn connected to a battery.
Better than i expected the beautiful blue color. product is mwjor and prettier than wn the photo. very happy thank you