SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in different locations will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-3 day processing time.
||*Estimated Shipping Time
||7-12 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of giftformens (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of giftformens.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good bracelet.
Fast shipping excellent
I ordered three different sizes and i got three of the same size. Fast shipping, but bad store response.
High quality. Same as describe. Thank.you.
Perfect, great quality, well packaged with box and velvet bag to keep it. I'm delighted.
Very good quality just the size is a little big
Very good quality fast shipping to peru a little less than 30 days
Super praslet. the store is also well done. said with the size. quickly sent. Delivery is also fast. all as in the picture. suitable and as a gift. the package is good. and the bag and box
I order the third time in this store, the delivery is always fast, the quality of the goods at the highest level. Dimensions correspond. This bracelet came in a beautiful gift box, the bracelet itself is very high quality and looks at times more expensive. Take unequivocally
Recommended totally excellent quality
Very good quality second time q i buy it and great
I recently received the package and I am surprised with the bracelets! they are incredible!! The product is as described and very attentive to the store, 100% recommended.
Very nice wristband!
Super high quality (look & feel) compared to other vendors
Excellent quality and item shipped very fast!!
I'm very satisfied
Nice bracelet, recommended. Just one thing, I ask for a No Logo box and bag but it comes with it.
I didn’t expected them to be this good! Great packaging, perfect for presents. Very fast shipment
I have ordered 4 bracelets. This is one of them. The parcel was delivered in 8 days to Ukraine. It's incredible! The accessories are awesome as well!
I started the size M but big