SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in different locations will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of giftformens (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of giftformens.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Working well so far, connected really easy, and came fully charged, fast to UK and well packaged.
Today received the goods Shol about a month everything corresponds to the description I recommend the store many thanks and health to the seller
אחלה really! Hold lots of time, top quality!
The product to RB came quickly, the store recommend
Long was the package this time
Works well, basses shake, as they fit snugly. Loud enough, even so much and not necessary, the sound with a margin so to speak. Connection on Bluetooth is good even if you walk around the apartment. I use the second day-the headphones work. Seller thanks!
Everything is fine I'm happy
Came quickly sound good thanks
All right. Good price,. Very satisfied.
Looks good. Did not check completely yet.
Thank you very much. Everything corresponds to the description. The parcel was tracked and reached in time. I recommend this store.
Came very well packed, a little crumpled box but not damage the inside. Apparently, the product is working properly, just not use function increase and decrease volume (but that may be because I'm not getting). Worth the purchase. We Will see if it lasts.
Came charged, immediately connected. The sound is good. The parcel came quickly enough to Moscow. Thank you.
Very nice headset!!! Works perfectly fine! Nice sound!!! Connects easily with android and with ios.
Interesting price. Good quality
Hi zakupiłem this product and I am very happy. Same sparowały up with your phone. Sound is loud and clear. When phone call hear troszkę echo but not enough cumbersome by about this post. Best regards and recommend.
All well came quickly only that's when the phone rings in Chinese it's interesting how to configure the Russian language)))
Good quality product.
Good headphones, loud, enough for a long time.
Good looking
Perfect, works great, top!
the product recieved in great condition. love this product. have ordered 4 more for friends and family.
Super
These wireless earphones are great. Audio is crystal clear and they fit secure and comfortably. Order was delivered quickly too.
Works perfectly and fast shipping storerecommended
Bien
What you see is what you get... Fast shipping, great quality, package was really great to not break during the journey. I've gave 5 stars because there aren't more to give. Great product great store. Thanks bud
For this price earphones are really good. store is very sociable and tries to make the buyer feel comfortable.
It came sooner than expected, it goes very well and the music is listening phenomenal. I totally recommend it!
great earbuds the sound is great battery last a long time. will be buying more
The headphones are good quality. They sound great. Amazing for the price. They even sound better than the airpods in my opinion. They pair pretty quickly with my android phone. They're good for calls.