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Packages from our warehouse in different locations will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 7-12 Business days |
Canada, Europe | 10-15 Business days |
Australia, New Zealand | 10-20 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came very quickly. In 10 days. Packing is great. There's a little smell. He's going out on the street. The quality is amazing, large, roomy. Many compartments, a cable for charging in the kit. Recommend gift for men's!!
Very good quality . Fast delivery. Very pleased with the product!
Well, it looks good, fast shipping comes with cables for the mobile.very happy!!
Excellent backpack, fast delivery. No smell. Product and store recommend
My daughter is delighted with her. It's just the way it says. It's been a few days later than it said, but it doesn't matter. thanks gift for men's
The backpack is quite large as I wanted, there are many pockets, etc perfect for the Institute.. gracias gift for men's!!
Very good backpack, I recommend it, very spacious, gives a lot of game, the interior is waterproof, super backpack... thanks gift for men's
Good quality and fast shipping. Good capacity and padded It's. Just like the picture and it brings the wires inside.thanks!!! gift for mens..
Not a bad backpack. The price is excellent,It turned out to be more than expected.
Very large and roomy. Delivery is also very fast, before St. Petersburg in a week, brought home. It is much more than in the photo and it is very good
Great store. Product came fast, fast and quality shipping communication with seller great
I 've been with my backpack for two months now, using it to put tools and a laptop, it's tough and for the moment it holds.
muy grande Lo q qeremos mi hijo esta muy contento
As picture. Big. Fast shipping. Good.
As it comes. Fast shipping and is as shown in the description.
Good quality/price ratio, looked after aesthetics. Very good shopping.
very happy with this product !! thanks, store recommend totally.