SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in different locations will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-3 day processing time.
||*Estimated Shipping Time
||7-12 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of giftformens (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of giftformens.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved them very nice, they took a while to get there but they arrived.
The product is identical, highly recommended, arrived ahead of schedule, i recommend the store
Great. Chemical smell held for several days. Seller attached gift-pouch for storage
Lovely goods, but the post of russia... it's a writer...
Nice item but long shipping.
With a cover, thanks to the store, though it was a long time))
Good value for money I recommend
Quality goods, only the smell is sharp. I hope it disappears.
Refund the money
Excellent. good finish
All very very good delivery fast about 2 weeks service spat all on ali 5 balls for all thanks!!!!!!!!!!!!!!!!!!!!!!
They arrive in very good condition at 100%. I recommend them!
It seems very nice fast shiping. Officialy one of the best things i bought here
Veryy happy ... thanks
As described, no worse for the price
Excellent quality, though long walked (
Good quality and with a gift house
Perfect. Good store. Thank you
Very good quality and good product
Quality is good
Everything's fine. Corresponds to the description. I recommend
The bracelet is generally good, but extremely advise to wash it thoroughly with soap several times, that would wash off the dirt and paint that remains on the clge, the delivery is less than two weeks to kiev
Excellent service and product.. thanks
Super only troche smierdza but wywietrzy sie dlugi lead time
Everything is super.
Cute bracelets, made qualitatively
Wait 3 months, and so super
Everything corresponds to the description, well packed.
Had a problem with customs not received but already know the quality of products
As described, excellent product regarding price, thank you and bravo.
I'm very satisfied
It seems to look dignified, but the smell... I hope it disappears. Shipping 1 month, track tracked
5 weeks to voronezh, looks good. 4 separate bracelets and pouch (pouch is terrible, bracelets are super). Long shipping disappoint. The goods are excellent. I recommend.
Exactly as in the photo
Very good bracelet. Fast delivery to kiev 20 days. I recommend.
It takes a little while to get there but thanks i'm fine
Delivery fast, compared to other
The bracelets are very well made! Good quality! fast shipment!