SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in different locations will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-3 day processing time.
||*Estimated Shipping Time
||7-12 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of giftformens (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of giftformens.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are good. The bracelet looks very beautiful
Excellent bracelet, i liked it, i advise everyone. delivered very quickly, the store many thanks
Very quickly delivered-to murmansk in just a couple of weeks.
It's a shame that there isn't a pouch to offer as in the photos.
Design is beautiful. recommended
Very beautiful bracelet
The bracelet is excellent, looks rich, very satisfied with the purchase!!! Arrived very quickly, in 10 days. Recommend product and store!
product is awesome.. thanks for the earliest delivery there's slightly a difference in length measurements... but I think doesn't matter to me...
More beautiful than the picture. I recommend
Top. Only sorry that no exstra safety clasp sit. Super beautiful.
I am very satisfied about the bracelet. Only delivery time could be a little bit faster. It was about a month. Thank you.
Something went wrong with my purchase, I remember asking for a bracelet with 21cm but this one has 18cm so it does not suit me.
Very satisfied. Delivery is fast. All super
Super! As in the picture! Thank you!
Top service. Hope to do good business in the future. Thank you.
All super corresponds to the description. Thanks to the store. Tried on acid most likely silver though low sample.
Heavy, to see and in truth silver... Everything is super! Can be ordered!!!
Ordered 29.10. Came already 15. 11. fast delivery. the product is made soundly and on the hand sits well. the product is satisfied
Nickel. Nice bracelet, according to my expectations. Very well. Thank you very much
the size is good, the store did not immediately deliver me the bracelet I think it does not have the size in stock, it has 52 grams, the rest looks very good
I liked everything, i recommend the product and the store!
all perfect!!! great product!!!